After your order ships, we’ll send a tracking link to your email. You can also log into your account > “My Orders” to view real-time delivery status.
We support credit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay, and business wire transfers for bulk orders over $1,000.
Orders can be modified or canceled within 2 hours of placement. Contact our support team via live chat with your order ID for assistance.
Yes, we ship to 50+ countries. Shipping costs and delivery times vary by destination—check the “Shipping Info” page for details.
Orders with 10+ units of the same item or total value over $500 get 5-15% discounts. Contact us for a custom bulk quote.
Take photos of the damaged item and packaging, then email them to support@oursite.com. We’ll send a replacement or issue a full refund within 48 hours.
Most items have a 30-day return window. Customized products (e.g., logo-printed notebooks) are non-returnable unless defective.
Yes, we offer free samples for bulk buyers. You only need to cover the shipping cost—request samples via the “Contact Us” form.
Many items (e.g., paper products, pens) are made from recycled materials and FSC-certified. Look for the “Eco-Friendly” tag on product pages.
Click “Forgot Password” on the login page, enter your registered email, and we’ll send a password reset link (valid for 24 hours).
Yes, we offer logo printing on notebooks, folders, pens, and desk organizers. Minimum order quantity for customization is 20 units.
Out-of-stock items show a “Back in Stock” notification option—enter your email to get alerts when the product is available again (usually 3-7 days).
